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RETURNS & EXCHANGES POLICY

We want you to be happy and live in the moment with products you purchase from Innoscent.

We will gladly accept a return of your products provided:

  • you contact us within fourteen (14) days of arrival of your product via email to hello@innoscent.com.au
  • the products are returned in original condition, unopened and sealed

If you are returning products because:

  • you changed your mind, we will be delighted to offer you with an exchange to the value of the products (return shipping costs are your responsibility and you must obtain proof of postage and tracking to cover the unlikely event that your parcel is not returned to us) 
  • you received incorrect products, we will at our option, either replace the incorrect product with the products you ordered or we will refund you
  • you received faulty or damaged products, we will at your option, either provide you with a replacement or we will refund you (including postage/ shipping costs) 
  • should an item be faulty or damaged on arrival, please include an image of the damage with your return request email  

We take care in packaging all orders, however, occassionally boxes may be damaged in transit. We do not offer refunds or replacements on products if only the packaging is damaged.

To request an exchange or refund please contact us within fourteen (14) days at hello@innoscent.com.au and quote your order number. Once you receive confirmation of your return request please send returns to; 

All returns should be sent to: Innoscent 48 Korsman Drive Thornlands, QLD, 4164 

All requests are assessed individually and if you are approved for a return or refund, we will credit the purchase price for that product using the original form of payment made for its purchase.